Customer Service

We do our very best to deliver orders as quickly as possible. The majority of Zoro's in-stock items ship within 1 business day. Most customers will receive their items within 2 to 5 business days. The delivery timeframe will depend on the customers location from the closest warehouse and products stock position. However, processing and delivery timeframes can vary depending on the particular product selected, please reference the shipping time frames displayed on the Product Page and in Checkout. If there are significant delays please contact customer sercice at (855) 289-9676.

For guaranteed delivery of items that are needed urgently, we encourage you to select the expedited shipping, which is available for many of our products. If you have questions about processing time and/or expected delivery time frames for your order, please don't hesitate to contact our customer service team.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

To cancel an order that has already been placed, please reach out to our customer service team directly.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Purchase Orders can be sent to us at askzoro@zoro.com. 

If you have any issues or additional questions, please reach out to our customer service team.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

For order quotes, please contact our customer service team.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Quoted prices are good for 30 days. Quotes that are expired, voided, or processed will reflect current pricing.

No. Prices affected by a promo code will not be reflected in a quote. However, promo codes can still be applied when placing your order.

Available items from expired, voided, or processed quotes can still be purchased, but the cost will reflect current pricing. Discontinued items cannot be purchased.

If the prices of items in your quoted order have gone down, the price of your order will reflect the new, lower price.

If the prices of items in your quoted order have increased, we will honor the (lower) quoted price as long as the quote is not expired, voided, or previously processed and the product is still available for purchase.

Please contact customer service at (855) 289-9676 and we will be happy to help you place your quoted order.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Discontinued items are not available for purchase. Please contact customer service at (855) 289-9676 so that we can recommend an alternate item, if one is available.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Quotes can be emailed to you once they've been created by a member of our customer service team. To purchase a quoted order, please contact customer service directly.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Yes, you need to have a Zoro account before a quote can be created. It’s quick and easy–all you need to Create an Account is your email address, a strong password, and company name. To request a quote, please contact our Customer Service Team.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

You cannot edit a quote that has already been created. However, we can create a new quote for you that reflects your changes. Please contact customer service for more information.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

Yes. Our customer service team will be happy to include the cost of expedited shipping in a quoted order. Please contact customer service for more information at (855) 289-9676. For expedited shipping quotes, please be prepared to provide information concerning the items and quantities in your order, as well as your shipping and billing addresses.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

You will be given the option to enter a purchase order (PO) number at checkout under the Billing Address section. If you have any questions please don't hesitate to reach out to our customer service team.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

During the checkout process, under the 'Place Order' button, please enter your Zoro promo code in the box under 'Enter a Promo Code', then click 'Apply'. If you have any issues you can contact our customer service team directly.

Customer Service Contact Information:

Phone: (855) 289-9676
Email: askzoro@zoro.com
Hours*: Monday - Friday 6 a.m. - 9 p.m. (CT)
Saturday 7 a.m. - 5 p.m. (CT)

*Customer Service is closed on some holidays. Please check our holiday schedule.

You are not required to have an account to place orders at Zoro.com. To place your order without an account, choose the ‘Checkout as Guest’ option when you are ready to checkout.

Please note that when you create an account you'll receive the following benefits:

• Fast, Free Shipping on orders over $50

• Access to exclusive promos and sales

• Order history and status updates

• The ability to store multiple addresses and payment options

• Quick reordering

• Product quotes

• Hassle-free online returns