Return Policy
Except as otherwise described herein or in our Terms & Conditions, if you are not satisfied for any reason, items may be returned within 30 days of shipment for a full credit or exchange. Zoro will cover the cost of return shipping, and credit the original form of payment within 7 business days of receipt. Certain exceptions apply.
Return a Purchase
Items can be returned from order history while logged in, or by using your order number and email address. A button to return item(s) will be available as long as they are within 30 days of shipment.
Items submitted for a return online are eligible for a full credit refund. For replacements, please contact Customer Service.
To Return Item(s) to Zoro
- Download and print the return label. Some returns may take up to 24 hours to receive a label via email.
- Package the items in their original shipping container or a sturdy box you provide. Put the packing slip inside the box. Remove any previous shipping labels or cover them with the printed return label.
- Drop off your return package(s) at any FedEx store or with a FedEx carrier. See the FedEx Return Guide for more information.
Exceptions
- Returned items must be in the original packaging, contain all components, and be in new condition.
- Returns may require additional information or a photo of the item(s) to process the return.
- Returns received at Zoro without a packing slip may be assessed a 15% processing fee that will be deducted from any credit due.
- Returns received without a Zoro return label may take more than 7 days to credit.
Zoro reserves the right to refuse or limit any returns that, in Zoro’s sole judgment, appear to be fraudulent, abusive, in violation of these terms, or otherwise inappropriate. See Terms & Conditions for more information.
Damaged Items
We work hard to ensure that all items are received in good condition, and if the item is damaged, we sincerely apologize for any inconvenience. We will do all we can to remedy the situation—either by sending a replacement item or refunding your order—and we’ll help you return the damaged item at our expense. Start the return online for a full credit refund, or contact Customer Service for replacements.